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ATO Unveils New "Verify Call" Feature: Stop Phone Scammers in Their Tracks

To combat the rising threat of phone scams, the ATO has introduced a new "Verify Call" feature to help taxpayers identify genuine callers in real-time.

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Protecting your tax data just got a major upgrade. The Australian Taxation Office (ATO) has officially launched the "Verify Call" feature within the ATO app, giving you a real-time way to confirm if a caller is truly from the tax office.


How it works: If you receive a suspicious call claiming to be from the ATO, follow these steps:


  1. Open the ATO app and log in (using myID is recommended for the highest security).

  2. Select the "Verify Call" option.

  3. Check: A confirmation notification should appear within 30 seconds.


The Gold Standard: If no notification appears, the call is a scam. Hang up immediately.


Why this matters: ATO Assistant Commissioner Anita Challen notes that as scammers become increasingly sophisticated, it is harder for taxpayers to distinguish between a genuine contact and a fraud. This tool puts the power back in your hands.


The ATO Security Trio: This new feature strengthens a suite of protections available in the app:


  • Verify Call: Real-time confirmation of ATO callers.

  • Real-time Alerts: Notifications of key changes to your account.

  • Account Locking: An added layer to prevent unauthorized access.


Stay Vigilant: If you suspect you’ve shared sensitive information with a scammer, contact the ATO’s dedicated line at 1800 008 540.



Source of information: To combat the rising threat of phone scams, the ATO has introduced a new "Verify Call" feature to help taxpayers identify genuine callers in real-time.


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